Welcome to The Scale Creative! By accessing or using our website and services, you agree to these terms and conditions. Throughout this document, "we," "us," and "The Scale Creative" refer to The Scale Creative, including its team, affiliates, and representatives. "You," "your," "user," or "client" refer to the individual or entity using our services. Please review these terms carefully. If you do not agree to any part of these terms, please refrain from using our website or services.
1. Acceptance Of Terms
The Scale Creative offers a range of video production and editing services, including but not limited to:
- Animation & Motion Graphics
- Social Media Video Production
- Commercial and Corporate Videos
- Product, Brand, and Event Videos
- Professional Video Editing and Post-Production
Specific details regarding each service will be outlined in a separate agreement or proposal between The Scale Creative and the client.
3. User Responsibilities
To deliver our services effectively, users may need to provide certain information, including but not limited to:
- Accurate and current contact information
- Access to necessary project files or brand assets
- Relevant permissions to use provided content
You are responsible for ensuring that all information is accurate and complete. Failure to provide the requested information may affect our ability to fulfill the project’s requirements.
Payment Terms
All services provided by The Scale Creative are governed by the terms outlined in the contract or service agreement. Invoices will follow the payment schedule in the agreement, with payment due by the specified date. Delays in payment may result in suspension or termination of services.
5. Refund Policy
Given the personalized nature of video production and editing, The Scale Creative does not offer refunds for completed work. If you wish to cancel services, any remaining balance in your contract will still be due, as per the agreed terms.
6. Project Outcomes And Limitations
The Scale Creative uses industry best practices to deliver high-quality results. However, we cannot guarantee specific outcomes related to audience engagement, viewership, or platform performance, as these depend on factors outside of our control, such as platform algorithms and audience behavior.
7. Updates And Communication
Clients will receive periodic updates on project status, with previews of drafts as specified in the agreement. Communication will be maintained through agreed-upon channels, such as email or client portals. Clients are expected to review updates and provide timely feedback.
8. Use Of Third-Party Tools
In the process of providing our services, The Scale Creative may use third-party tools and platforms, such as video editing software, stock libraries, and analytics tools. While we strive for accuracy, we are not responsible for issues caused by malfunctions or inaccuracies in these third-party tools.
9. Intellectual Property Rights
All content, graphics, and materials created by The Scale Creative during a project remain our intellectual property until full payment is received. Once payment is complete, clients are granted usage rights as specified in their contract but may not redistribute or resell the materials without written permission from The Scale Creative.
Additionally, all content on our website, including text, images, and graphics, is the property of The Scale Creative and is protected by copyright laws.
10. Limitation Of Liability
The Scale Creative strives to provide reliable, effective services; however, we are not liable for any damages, losses, or interruptions resulting from the use of our website or services. This includes, but is not limited to, loss of revenue, data, or project delays due to external factors like platform changes or technical issues.
In situations where services are disrupted by uncontrollable events, such as natural disasters or other force majeure, The Scale Creative cannot be held responsible for resulting delays or damages.
11. Usage Of Website Content
The content on The Scale Creative website, including text, images, and videos, is for personal, non-commercial use only. You may not:
- Modify, copy, or create derivative works from the content.
- Use the content for public or commercial purposes.
- Attempt to reverse-engineer any part of the website’s software.
- Remove proprietary notices from content.
- "Mirror" or transfer content to another server.
12. Third-Party Providers
The Scale Creative may engage third-party providers to support certain aspects of our services (e.g., hosting and customer support). These providers are given access to necessary information only for the purpose of performing their functions and are restricted from using it for other purposes.
13. Promotions And Contests
In cases where The Scale Creative runs contests or promotions, users may be required to provide personal information. Users will be informed if this information will be shared with partners or sponsors before submitting.
14. Legal Disclosure
The Scale Creative may be legally obligated to disclose personal information in response to a subpoena, court order, or other legal processes. This may be necessary to comply with the law, protect our rights, or prevent potential harm. We will ensure all disclosures are compliant with applicable laws.
15. Prohibited Use
We expect our clients to use our services for legal purposes. Clients are responsible for ensuring that their content or requests do not violate local, state, national, or international laws. Any indication of illegal activity may lead to immediate termination of services.
16. Billing Disputes And Chargebacks
For any billing disputes, The Scale Creative requires clients to allow a 30-day period to resolve the issue before initiating a chargeback. If a chargeback is processed, The Scale Creative reserves the right to apply a $50 fee plus any additional costs incurred. Disputed amounts may be sent to collections, and accounts may be suspended until resolved.
17. Service Cancellation And Refunds
Clients are required to give The Scale Creative a 30-day notice before service cancellation. All fees for services provided are non-refundable. The Scale Creative reviews each cancellation request on a case-by-case basis and reserves the right to approve or deny refunds accordingly.
18. Governing Law
All disputes and claims related to The Scale Creative’s services are governed by the laws of the State of Delaware.
19. Links To Other Websites
The Scale Creative may provide links to third-party websites. We do not control the content of these linked sites and are not responsible for any material contained on such websites. The inclusion of a link does not imply endorsement by The Scale Creative.
20. Modification Of Services
The Scale Creative reserves the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. You agree that we will not be held liable for changes, suspensions, or discontinuation of services.
21. Modifications To Terms
The Scale Creative may update these Terms and Conditions at any time without prior notice. By using our website, you agree to be bound by the latest version of these terms.
22. Non-Solicitation And No-Gift Policy
The Scale Creative follows a strict no-gift policy, which prohibits employees, representatives, and contractors from accepting gifts or incentives from clients. Our professional relationships are based on service quality alone.
Clients are expected to report if any The Scale Creative team member solicits work outside of the agency. This helps us maintain professionalism and protect our business standards.
23. Privacy Policy
The Scale Creative values your privacy. Personal information collected through our website is used to enhance service delivery and inform clients of relevant updates. Please review our Privacy Policy for full details on data collection and usage.
24. Opt-Out Option
If you no longer wish to receive communications from us, you may opt-out by contacting our support team or following the instructions in our emails.
